February
24, 2010: How to Use the Phone to Make You Look Like a Fool
I
received a message on my voicemail from a person whom I didn’t know
this morning:
“Hi, Mr. Magician, my name
is Arlo Wingnut. I was just calling to see if you were still
in business, and wanted to see my resume. I live in
Worcester, Massachusetts, wanted to find out what searches you’re
working on, and to find out if you wanted to see my resume. If you’re
still in business, please give me a call. My number is …”
Now this is a
long ways from the best way to introduce yourself. The first
thing I heard was a series of crunches and crackles. Arlo was
calling from a cell phone, and the connection was terrible.
Broken
rule number one:Use your cell phone only if
necessary on a job hunt, and never to make cold calls.
All the person has on the other end is the sound of your voice, and
cell phones almost never sound as good as a landline. Arlo's connection
was abnormally bad, but I’ve received worse – messages where parts of
the message were unintelligible, including the phone numbers, making it
impossible for me to call back.
Broken
rule number two:Asking twice
if I was still in business was really strange … and insulting.
Yes, a number of search firms have closed their doors of late, but a
quick
Google search would have found my web site, and considering that he had
reached my voicemail on my business line, he should assume that I am
still in business. Even if I had gone out of business and was still
using the same phone line to sell aluminum siding or vacuum cleaners
now, he would
have risked nothing by leaving a sensible, interesting message in my
voicemailbox. I
can’t imagine why he thought he would be more likely to get a new job
by leaving a message that started off by asking if my firm had
folded, and getting a new job was
certainly the object of his call.
Broken
rule number three:Thinking that
recruiters – or anyone – will take the time to return calls from unknown people so
they can get the privilege of receiving a resume.
Retained
search firms are getting 100, 300, or more unsolicited resumes a day in
this economy. There’s no need to make phone calls to the numerous
messages left by unknown candidates to collect resumes
for the files,
unless the caller gives you a compelling reason to do so (like
mentioning a background that would be appropriate for a current search
assignment).
I normally would delete a message like this, but I decided to be
nice and call Arlo back to let him know that his cell phone connection
was not
strong. (I gently told him that he should use a landline on his job
search.) Turned out he had a sales and marketing background with a
reputable electronics firm. I was kind of surprised that someone with a
sales background would have left such a poor message. Hopefully, he
doesn't cold call prospective customers from his cell phone and
first ask them if they are still in business. And no, I wasn't
enthused about receiving his resume - had I perchance been working on
an appropriate assignment, any enthusiasm I would have had about him
would certainly have been dimmed by his clumsy approach.
What should he have done?
He should have said, “Hi, this is Arlo
Wingnut, and I have a background in senior sales management for
Gargantuan Photovoltaic Systems, where I led the team that introduced
our line of chocolate-frosted photovoltaic panels that you’ve probably heard
of. I’m considering changing positions now, and wanted to speak to you
for a few minutes about my background. My number is 508-...”
Will most retained search consultants call him back if he leaves a
message like that? If they don’t know who he is, probably not, unless
they’re currently working on an assignment that matches his background.
Some might call because he mentioned that he’s with Gargantuan, which
has a reputation for employing superior people, or because they have
heard of the smashing success of their chocolate-frosted photovoltaic panels.
But his batting average from leaving a message like I’ve just described
will be much higher than what he'll get from his original one, which will get instantly deleted by
almost everyone.
If you do make cold calls to
retained search firms (which I don’t think is a very productive use of
your job hunting time) or directly to the hiring manager at a
prospective employer for that matter (which, although difficult, will
give you better results than you'll get by calling recruiters
at random), make
sure that you say something that will immediately catch the interest of
your target – research indicates that you have five to ten seconds in a
cold call to make someone interested.
February
8, 2010 Networking: Be Careful How You
Use Names
I
received a resume and cover letter from a job hunter last week that
started off with, “Marc Finster enthusiastically recommended that I
contact you about my job search.”
The problem was that I had no
idea who Marc Finster was. I checked my database,
discovered that he is the CEO
of a large company, and that I had sent him a brochure about
my firm several
years ago. He and I have never spoken. Obviously, Finster didn’t
recommend me enthusiastically.
Another time, my phone rang, and
a job hunter told me that, “George Basner told me many nice things
about your agency, and suggested that I contact you about my job
search. I just got laid off from …”
Once again, I had no
idea who Frank Basner was. While I was on the phone, I checked my
records, found out that he was the VP/Human Resources for a large
retail chain that I had once mailed a brochure to, and again was a
person with whom I had never been able to speak.
(A side note: using the word
agency
when you’re speaking with a retained search firm makes you sound like a
fool. I don’t think the caller knew the difference between a retained
search firm and an employment agency – it’s important that you do
enough pre-call research to sound like you know who you are calling,
and what they do).
The
main point here is that if you’re going to name drop to better get
someone’s attention, you need to really find out how well your friend
knows the person they are connecting you with. In both cases mentioned
above, the job hunters’ referral sources had obviously just reached
into some folder stuffed with introduction letters from recruiters with
whom they had never had any contact, and passed along my name along
with the names of countless others. The job hunters then created a
story about how strongly I was recommended, and thought they were using
a name that would instantly perk up my ears.
Instantly email your resume to all major
Retained Search Firms
Search 10,000 six-figure jobs
All for only $94 a year
Instead, they hurt
themselves. I can quickly tell that the false flattery was fabricated –
I hear garbage like that a lot, as does any recruiter or executive who
is the target of job hunters. Starting a conversation with fictional
puffery, quoting an unknown person, is worse than starting off by
making a cold introduction about yourself.
Networking to someone else’s connections is
only valuable if your referral source is referring you to someone he or
she knows well. Rather than try to leave a networking meeting with 30
names of people a networking contact has had little or no contact with,
try to aim for no more than one to three real contacts, and then dig
hard to find out how strong the connection is.
January
13, 2010: LinkedIn Invitations - Make Them Personal
A
high portion of the LinkedIn
invitations I get read like this:
Elbert Glomp has
indicated you are a Friend:
I'd
like to add you to my professional network on LinkedIn.
-
Elbert Glomp
This is LinkedIn's
default verbiage for an invitation. It's not terribly
enticing. I
know that when I get one of these from someone, they are sending
invitations to everyone under the sun, and don't really care if I'm
linked to them. So why should I bother to say yes to their
request? Instead,
make it personal. It won't add too much time, and you shouldn't be
sending out so many invitations that you can't personalize them, anyway.
This would be much more appealing:
Dear Job Magician:
It's
been a long time since we were throwing kegs out the window at the frat
house (that was back when footballs were made out of stone and our
shoulder pads were made out of wood - remember?).
I
found you on Linked In, and would like to add you to my network. Would
you like to connect?
Elbert
It
really helps to mention how you knew each other if you're not
regularly in
touch with the person (he or she may have to be reminded if it's been a
while). A longer email, telling what you're up
to, can be a great way to re-establish an old relationship. Many
people get invitations from people they barely know or don't know on a
regular basis (I seem to get those all the time, so I assume that
others get them regularly as well).
Skip the LinkedIn default
invitation. Differentiate yourself.
December 12, 2009: Don't Apply for a Job - Make a Job
Applying for jobs. Applying for jobs.
I hear those words so often.
Hate
to say this to you, but if you apply for a job after you find out that
a company is looking to fill it, chances are that you’re too late.
You need to get there before they announce to
the world that they need to fill the job.
Job
hunters keep telling me they applied for a job. They found out about it
on a job board, a company web site, or they found out that the company
was looking from someone on LinkedIn.
Then they applied
for it.
And heard nothing.
Job
board ads are generating 1000 applicants in a day or two in this
economy. Unless you are an absolutely perfect fit for the job, and
lucky enough to make it through the gears of the screening mechanism,
your chances of landing the job are less than one in a thousand, once
the job is advertised.
(Bear in
mind – 1:
Most job hunters think they are a perfect fit for the job. In the minds
of an employer, however, a perfect fit is someone already doing exactly
the same job with exactly the same level of seniority for an identical
company – a competitor.)
(Bear in mind – 2:
If you apply for a job through a job board or through a company web
site, your resume goes into an enormous slush pile that is read by a
screener – a low level human resources person or recruiter who will in
turn pass on a handful – perhaps 25 – to a higher-level human resources
person who will screen them further before discussing them with the
hiring manager.)
You
can better your odds a little bit by determining who the hiring manager
is and sending your resume directly to him or her. But this still puts
you in competition with countless others, some of whom are more likely
to be closer fits than you are to what the employer is seeking.
If
you’re going to spend your job hunting hours and days looking for jobs
that companies have announced and then applying for them, you will
likely have a long job search.
Those
who are most successful make a job for themselves. By that, I don’t
mean that they start their own business. They get to the employer
before the organization has formerly announced its search for Director
of Planned Giving.
That
means you can’t take the easy way. Limit yourself to 10% of your time
looking at ads and poring over company websites, looking for announced
jobs. Limit yourself to 10% of your time chasing
recruiters. Spend no more than 10% to 20% of your time
applying
for jobs.
Spend
the remaining 80% to 90% of your time getting to companies before
they’ve formally decided to fill a position. That means you need to do
the following:
Networking
Direct
Mail
Pounding
the Phones
And all of this means that you’re going to have to become a good
salesperson.
One
fantastically successful sales rep who I kind of managed (he
represented 20 companies, so I can’t say I really was his boss) told me
that most people can become known. He found ways to get in front of
seemingly anyone he needed to get in front of, using connections if he
had them, and front doors and back doors if he didn’t.
With networking,
you’ll talk to people you know, and find ways to get introduced
to people you don’t know.
With
direct mail, you’ll reach out to people you don’t know. With
a
vengeance. That means big numbers – 1000 letters or more.
By
following up by phone (most people don’t do this, especially if no
position is advertised), you’ll increase your batting average on direct
mail significantly. You need to do this sensibly. Don’t go to the CEO,
unless the company is small, or you’re big enough to work for the CEO.
Do
your best to avoid your target’s secretary. He or she is there to limit
access to the Beeg Boy. Place your calls when the secretary is not
likely to be there – before 8AM or 9AM, or after 5PM. I can’t
tell you the number of times I’ve called someone just after 5PM, and
gotten through to the person who I could never reach during the day. In
particular, I remember making a cold call at 5:05PM, and the hiring
manager picked up. I told him I was going to be in his town the next
day (which happened to be true), and asked if I could come in for a
meeting. I introduced myself the next day. A month later, he
introduced me to his CEO, and they gave me four search
assignments.
Did
I get a job? Essentially, yes. I had a contract for about
eight
month’s work. And it wouldn’t have happened if I had waited for him to
respond to the letter I had mailed him a month before that. In the days
before I had my own business, I used the same technique to get
myself full-time jobs.
Stop
applying for jobs.
Instead,
start contacting employers before they know they have a desperate need
for you.
November 10, 2009: Unemployed? When to Frimp, When
Not
If you’re unemployed, you need to cut back on
expenses, obviously. Trim your personal expenses of the frills.
At
the same time, you need to put money into job hunting, whether you can
afford it or not. The return on a thousand dollars spent here could
easily be 500-to-1 if your next job lasts a few years, and you get the
job because you spent some money on your suit, your dress or on a
different job hunting avenue.
Today’s
Wall Street Journal has an article about unemployed people living off
of severance packages and continuing to live the same lifestyle as
before (click
here for the story). One
couple, both of whom were unemployed, were spending $250/month on a
cleaning woman, $50/week on flowers, and vacationed in Virginia Beach.
Another woman did daily Starbucks runs, continued to dine out
regularly, spent $150/month on her hair and $30/month on pedicures.
I
may be telling you the obvious, but if you’re unemployed, you can find
ways to cut back, especially since you now have more time on your
hands.
And all of this
can be done without you becoming a hermit and going insane.
Restaurants go away,
except for, perhaps, a rare $20 Pizza Hut family meal special. Replace
them with potluck dinners at friends’ houses.
Keep
exercising (this is crucial to your physical and mental health), but
cut it down from the country club to the YMCA or find a way to do
things for free (I play basketball at various elementary
school
gyms a few nights a week for free, and most areas have a variety of
athletic activities available either for free or for a token cost). Replace downhill skiing with cross
country skiing, and save $70 a day per person.
Cancel expensive vacations if you
can.
I know someone last summer who replaced a family trip to Yellowstone
with a camping trip five hours from home. No matter where you live in
this country, I guarantee you that there is a fantastic place for you
to explore and relax within a day’s drive of your home.
You
know the rest of this. Cut back on the luxuries, and replace them with
activities that are free and still fun. Get back in touch with friends
and family, and you may have even more fun than you had on those
candlelit dinners and distant vacations.
At the same time, there is one
area where you cannot frimp, and that is on your job search.
If there is any place to make an investment, it is on an area where you
are likely to get a five hundred-to-one return (try getting that in the
stock market, or by going to Starbucks). Reaching out to employers
costs money in some ways, and your appearance when you meet with
employers, recruiters and networking contacts needs to make it look
like you’re holding up fine, even if you’re unemployed.
That
means:
Wardrobe:
Step it up to make yourself look like a successful executive if your
wardrobe is stale. Many people’s closets grew thin or became
out of
style as business casual began to dominate workplaces. You can’t dress
business casual, or in dated styles, for an interview.
Phone:
You
need a dedicated job hunting phone line. Don’t try to get by with the
family phone line and hope your six-year-old or teen-age daughter will
take messages for you accurately. Sensible employers and recruiters
don’t leave messages with kids, but may never call you back if they
have a pile of prospects to call after you. Use a landline – I’ve
called way too many people on cell phones and internet phones with
disappearing or unstable connections. You need to sound as professional
as you would in any office.
Letterhead:
Printed letterhead adds a nice touch, and doesn’t really cost that
much. Formal thank you cards won’t set you back that much, and make a
great impression.
Briefcase/Portfolio:
If you don’t have something like this in leather, buy one. Car:
You probably aren't about to go buy a beautiful new one just to look
good, but make sure the one you're driving looks decent. Keep
it
clean, both inside and out. Get the paint touched up outside if need
be. If you have a really worn out car and have a big interview,
consider renting a car for the day. They come with unlimited mileage in
most cases, so you can do a 600-mile round trip for the cost of the gas
and car rental. Databases/Direct
Mail/Job Hunting Tools:
You can’t afford to depend on networking and Monster to get your next
job. Direct mail can be expensive, but it is still successful for a lot
of people (See Direct
Mail Success Stories – In the Dour Early
Months of 2009 for a couple of real life examples). Sites
like RiteSite
and ExecuNet
are not that expensive, and will enable you to contact retained search
firms, find 6-figure-plus jobs posted nowhere else, and extend your
networking.
*
And what about the Country Club?
Can’t give you the answer on this one. You can golf at a community golf
course for a lot less. However, it is possible that you may meet your
next boss on the course at the fancy club. Take a look at your dues,
think about the people you’ve met there in the past and decide whether
you’re likely to bump into the right person there. I’m skeptical about
this, personally, but I know that there is enormous variance
club-to-club, depending on the community in which you live and which
club you belong to.
November 6, 2009: A silver lining. Unemployment
among managers drops!
Some
of you may have been dismayed by today’s unemployment figures, which
showed an increase from 9.8% to 10.2%. Unemployment was
projected
to rise to only 9.9%.
Much of the increase is due to the
way the government gathers these figures. The rate of teen unemployment
and unemployment for the self-employed, which the government has a
tough time calculating, bumped up the numbers. So the change was not as
radical as it appeared.
The good news for the executives out
there is that the unemployment rate for those with college degrees
dropped from 4.9% to 4.7%. The unemployment rate for those in
professional and managerial jobs dropped significantly from 5.2% to
4.7%.
Significant signs of light at the end of the tunnel for the 6-figure
job seeker.
November 2, 2009: Check Out Your New Company Carefully
A
close friend of mine told me a real horror story about his last job. It
was so bad that he was actually ecstatic when they fired him. You need
to really get behind the scenes and learn everything you can about your
new employer before you sign on.
Here’s my friend’s
disturbing story: My
friend, a highly skilled executive, renowned as a leader and motivator
of all, was text messaging while walking down the street. He
fell
through an open manhole and died. His soul arrived up in Heaven, where
he was met at the Pearly Gates by St. Peter himself.
"Welcome
to Heaven," said St. Peter. "Before you get settled in though, we have
a new rule here that came down from way up high …”
"Um, what is it?”
asked the bewildered executive.
"What
we do now is let you have a day in Hell and a day in Heaven, and then
you can choose whichever one you want to spend an eternity in."
"Actually, I think
I've made up my mind. I prefer to stay in Heaven,” said the executive.
"Sorry, the boss
gave us these rules ..."
And with that St.
Peter put my friend in an elevator and it went down-down-down to Hell.
The
doors opened and he found himself stepping out onto the putting green
of a beautiful golf course. He was shocked to see many of his friends
there – some in golf shorts and others in bathing suits, lounging
around the pool. They greeted him warmly. Two
beautiful,
scantily-dressed women from his past sneaked up on him and kissed him.
“Orval, we’ve been waiting so long for you.” He played a fantastic
round of golf with his old friends, even making a
hole-in-one.
That night he went to the country club, where he enjoyed a dinner of
steak and lobster tails.
Later
on, he met the Devil, who actually was a really nice guy – turned out
the Devil had grown up in Saskatchewan, just as my friend had. They
drank fine wines (aged since the Crusades) and told jokes until the wee
hours of the morning, when it was time to leave. Everybody shook his
hand and waved goodbye as he got on the elevator.
The elevator went
up-up-up and opened back up at the Pearly Gates, where St. Peter was
waiting for him …
"Now
it's time to spend a day in Heaven," he said. So Orval spent the next
24 hours lounging around on clouds and playing the harp and singing. He
had a great time and before he knew it his 24 hours were up and St.
Peter came and got him.
"So, you've spent
a day in Hell and you've spent a day in Heaven. Now you must choose for
eternity.”
Orval
paused for a second and then replied, "Well, I never thought I'd say
this, I mean, Heaven has been really great and all, but I think I had a
better time in Hell."
So St. Peter
escorted him to the elevator and again he went down-down-down back to
Hell.
When
the doors of the elevator opened he found himself standing in a
desolate wasteland covered in garbage and filth. His friends were
dressed in rags, dragging boulders across the dull landscape,
occasionally being flogged. It was hot as, well, Hell. The
Devil wandered over and put his arm around him.
"I
don't understand," stammered Orval. "Yesterday I was here and there was
a golf course and a country club and a swimming pool and we ate
lobster, drank wine and had a great time. Now all there is here is a
giant garbage pit and all my friends look miserable."
The Devil looked
at him diabolically and said ...
"Yesterday
we were recruiting you. Today you're an Employee."
September
23, 2009: Treat Recruiters Like Employers
Recruiters
are not on your side, and are not agents for you. All are paid by
employers. They decide who will be presented to the
employer, and
who won’t be.
Job
hunters should treat recruiters the same way they treat employers.
Someone
asked me what the most common mistake that job hunters make when
dealing with me, an executive recruiter. The answer is not difficult –
job hunters frequently treat me differently than they would treat an
employer.
Whether retained
(I am retained, and most Job
Magician
advice on recruiters pertains to dealing with retained firms) or
contingent, an executive search firm is always paid by the employer.
Their job is to please the organization that is paying them, not you.
That means that the good ones are going to do their best to present
candidates to their clients who will be outstanding, or at the very
least, be productive employees, well-regarded by their new companies.
That’s where repeat business comes from.
When speaking to a
candidate that I have decided not to present for a
position, in some cases, I’ve gently told the person that he
or
she shouldn’t have
dressed casually for the interview, or have come late.
I’ve had more than
a few job hunters respond to this by saying, to my surprise, “You’re only a recruiter
– I always wear a suit when I meet with
an employer,
and make sure I arrive an hour early for an interview with
one.”
A pretty insulting comment; is this one of those people who sucks up to
the president, yet treats the receptionist poorly, and who tells the
guy on the lift that he’s “just a forklift driver,” and treats him like
his opinion is unimportant?
There’s a
disconnect here.
The
recruiter decides who will be presented to the client.
Fail to impress her, and she’ll be calling you in two weeks to tell you
that she’s presenting five candidates to the client who were closer
fits to her clients’ specifications.
The
good recruiter comes across like she’s your best friend. From the
moment she first talks with you on the phone, she makes you feel so
comfortable that you figure you can relax, take it easy, and treat the
interview like a coffee break.
You’re
smarter than the average job hunter (and fully a third of the people I
interview for 6-figure-plus jobs make one of these blunders). You won’t
fall into this trap. You know that you have to treat a recruiter with
the same respect and caution that you would use if you met with an
employer.
That
means:
Dress properly
(no business casual, even if that is commonplace in your industry).
Arrive early.
Tell the
recruiter only things that you would tell the client
– avoid saying things like, “Just between you and me, there are two
jobs that I left off my resume because …” The ethical
recruiter
shares all relevant information with her client.
And of course, you’ll extend one
additional courtesy that is frequently and shockingly ignored: You’ll turn off your
cell phone, and won’t sneak peeks at your Blackberry
during the interview.
September
16, 2009: Turn Off Your Computer During Phone Screens
Computers
are great for grabbing you – a galaxy of information is constantly
being blasted at you from them, with ever more attention-grabbing
graphics.
Emails pop up – often with an audible
bing.
We’re all following the economic news
these days.
You’re regularly researching companies
throughout your job search.
But
when you’re talking to a potential employer or referral source, you
need to make sure that your computer is not distracting you. Because the person on the other
end of the phone can tell.
On
my end of the phone, I frequently hear inexplicable, long pauses when I
stop talking. I used to think that this meant that the
candidate
was deep in thought, and trying to come up with what to say next. I’ve
finally learned that this usually means that the person is
simultaneously reading an email that has just arrived or peeking at the
internet while he’s talking to me. It’s a habit we’ve all gotten into
in corporate life.
It
may be commonplace in corporate life, but during a phone interview or
any job hunting contact by telephone, make sure your computer is
asleep. You need to place your undivided attention on making
a
good impression on the person on the other end of the phone. She can
see what you’re doing by listening to you.
September 4, 2009: Get a Free Fax Line for Your Job Hunting
(Home) Office
You can get a free, dedicated fax line number
from EFAX, with no strings attached, that will enable you to receive
faxes 24 hours a day during your job hunt.
If you’re on a
serious job hunt, you have gotten a dedicated phone line installed in
your home (besides your cell phone – making job-hunting calls from the
quality of connections you get with a cell phone make you sound awful),
even if you’re employed. It has voice mail set up on it, in
case you get a call while you’re on the phone. If you
haven’t, do so. Don’t use your home phone, and have your
six-year-old or your spouse pick up – you want to be there, or let your
voice mail pick up your messages.
In addition, you
may want to receive faxes now and then, even in this world dominated by
email. But you don’t want to, and really don’t need to, put
in a dedicated line just to receive faxes.
EFAX will give you a free, unique, dedicated phone number that will
transmit faxes you receive directly into your email box. They
don’t even ask for a credit card number – this is totally
free. The senders dial the number and send a fax, just like
they normally would if they were sending a fax to any other fax
number. Moments later, you receive an email with the fax
attached, click on the attachment, and print out the fax on your
printer. It will look just like a fax received on a fax
machine does.
The phone number
they give you will not be local. If you live in Illinois, the
number they give you may be in Colorado or North Carolina.
But it’s free, and unless your sender is local, it costs him no more to
send a fax 1000 miles than it does 100 miles with today’s
5-cent-a-minute phone services.
Officially, EFAX
limits you to receiving 20 pages per month, but they are fairly light
on enforcing this. If you exceed this significantly for a
number of months, they may send you a warning email, and eventually cut
you off. But most of you will rarely receive 20 pages a
month. You’ll just get a few faxes now and then.
Why does EFAX do
this? They want to sell you a more elaborate service, which
costs $16.95 per month. That will give you a local fax line,
rather than an out-of-state number, and no limit on the number of faxes
you receive. That’s an unnecessary expense for you.
They’ll send you
an email once a week, trying to get you to upgrade to the paid
service. That is the only thing you’ll have to endure if you
sign up for this.
I use a free EFAX
number when I’m traveling. In that way, faxes can be
forwarded from my office fax machine to my EFAX number, and I can
receive and view them on my laptop.
You may have a
basic fax machine from Wal-Mart or Staples for your home
office. Those are handy for sending faxes out.
However, if you have only one phone line, it is a real pain to receive
faxes on your in-home fax machine. To do so, you have to
leave your phone line open and wait for someone to send a fax (and they
may take hours before they get around to doing that). Or your
prospective employers may repeatedly get your voice mail if they try to
fax you while you’re on the phone. Give them your EFAX line,
and an employer will be able to send you a fax at any time, with no
pain on their end or on yours.
August
11, 2009: August Doldrums – Nobody’s Home – How Do You
Job Hunt?
Everyone’s on vacation in
August. People are tough to reach.
Networking is tough, and direct mail is far
more likely to go unread
this time of year.
However, because the secretary is away, the
boss may actually answer
the phone herself this time of year – try cold calling.
Summer
is a
rotten time for most job-hunting avenues. Your friends are on vacation,
and don’t want to take time to help you. Direct mail winds up in a junk
pile to be read when they get back, or in the garbage can. Ads
disappear.
So
what do
you do?
Of
course,
you can go on vacation yourself, which isn’t the worst idea. September
is a much better time to look for work, especially this year, because
we may finally be seeing some light at the end of the economic tunnel.
One
client of mine told me that they have been putting off
filling key positions for a year now, and are finally going to relent
and fill several once September comes. This pent up demand is
what has ended past recessions – there’s only so long you can keep
fixing a 1989 Buick, and the consumer finally breaks down and buys a
newer model.
But you may
find that there is one avenue during the vacation season. The
hiring manager may actually answer her phone directly, which her
assistant would be doing if he wasn’t on vacation. Try making some cold
calls. Yes, you’ll find many won’t be there (don’t leave
messages – they’ll be quickly deleted on return from vacation), but
there is a minority who now are answering their own phone lines, and
you might be able to actually get to talk to Ms. Big now that she’s
picking up her own phone.
I
once
spent the afternoon of Good Friday cold calling (Father, forgive me),
and set up a couple of appointments with new clients. No one
was there but the CEO, and I finally was able to got an audience of a
few minutes.
The
other
thing you can do if you’re getting nowhere now is prepare for a
full-scale blitzkrieg after Labor Day. Work on a direct mail campaign,
and put the letters in a sack until the Wednesday after Labor Day. Do
your research now for direct mail and to identify prospective
networking contacts, get all your ducks lined up, and hit them full on
two days after Labor Day Monday.
July 28, 2009: Don’t Expect
Feedback When You Don’t Get the Job
You’re naturally disappointed when you
interview for a position and
don’t get the job. You want to know why. Don’t
expect feedback from an employer or recruiter, and don’t put too much
stock in what you hear if you do get some.
Although you may feel that those that hire are a sadist bunch who enjoy
working over job hunters, no one on the hiring side enjoys telling
someone that they didn’t get the job. They also don’t want to leave you
feeling any more broken up than they have to, so they’re not
likely to give you the full reason that you didn’t get it. They’re not
likely to say you came across as too mousy for a sales management
position, couldn’t demonstrate your achievements, or that the COO
thought you were tyrannical.
Some candidates want feedback when they’re told no. You're better off
swallowing hard, saying thank you for giving you the chance to
meet with them, and then asking if they know of anyone else who could
be a job resource for you.
I find that serious
feedback or any attempt at coaching is rarely accepted at such an
emotionally-charged time. Some job hunters argue if I give them a
reason why they didn’t get the job. Occasionally, they explode. No one
wants to get into an argument or get yelled at by someone they’re
telling they don’t want to hire. Employers are also fearful of
lawsuits, and don’t want to say anything that may trigger one.
I try to give gentle letdowns to candidates, without a lot of detail.
I’m not going to tell a candidate that it was inexcusable to show up 30
minutes late, take calls on a cell during the interview, or to dress in
jeans. He should know better. Besides, it’s rare that
something this blatant is the case. The real reason is usually that
another candidate was a closer fit.
Every job hunter thinks they’re perfectly qualified for the position
for which they’ve interviewed. If they saw their competition, they
might not feel that way. Interviewing isn’t transparent, like a
football
game, where you look at the other team and see that their defensive
line averages 6’8” and 335 pounds. You’re 6’3” and 267, a giant in most
worlds, but on a
football field know that in most cases you won’t be able to push that
other team’s titans around the field.
You may have
thought that your 267 pounds were enough to qualify you for
the position, but couldn’t see that the competition was quicker and
weighed 335. You interviewed for the VP/Sales position at a giftwrap
manufacturer selling to mass merchants like Wal-Mart and Walgreens. You
have experience selling decorative products to independent gift shops
and gift chains – seems to you like your experience is pretty close,
and you could easily learn whatever it is that you don’t know. However,
the other three candidates all have experience selling giftwrap to mass
marketeers, and manage bigger sales forces than you have. But that’s
something that you can’t see, and it’s not the responsibility of your
interviewer to go through their backgrounds in detail with you (and for
confidentiality reasons, they’re generally not permitted to).
Don’t expect feedback, and don’t try to argue with them in your head
afterwards about why the reason they gave you was incorrect. Reasons
given to job hunters,
like all reasons, are made up, and you heard only a sanitized version
of what they believe, anyway. The only thing you’ve learned is that you
didn’t get this particular job. It’s time to move on.
June
30, 2009: Put Your Contact Info on your Linked In
Listing
Linked
In
can be a great job hunting tool. Not only can you use it to
gain
information and make contacts, but people who you don’t know can
contact you. Recruiters use it, as do employers, to identify
prospective candidates.
However, you can’t
be contacted very
easily if you don’t put your contact information on your
profile. To make sure someone can find you, at the end of your
bio
or pseudo-resume, you should enter your phone number and an email
address (probably a throwaway email address, to keep your main email
off the spam target lists).
Only the people in
your first level of connections – the 36 or 137 of
the two million people in your total Linked In network –
can send you an email directly through Linked In,
and none can call you if they don't already have your phone number. If
your contact info is not listed, the only way a potential
employer can contact you is if they can somehow find your home
or
office phone number and call you (and why make them dig that hard? –
they may go on to their next victim first), get an electronic
introduction from one of their connections, which is a pain, or send
you an
Inmail
(and Inmails
have to be purchased – some companies have plenty of them, but many
don’t). In addition, Inmails
aren't forwarded to you unless you have your options set up to have
them forwarded to an outside email address. I've had people respond to Inmails six weeks
after I've sent them, discovering them only when they look at their Linked In page for
the first time in weeks.
I can't tell you
the number of times I've tried to call an
attractive-looking candidate I've found on Linked In,
and called the company where they are listed as working, only to be
told that they no longer work there. Or if they work at a large
company, I can't figure out which plant, branch, or office from which
they work.
You don't want to
miss the call representing your dream job because
they can't reach you.
May
21, 2009 The Best Job Hunting Method for 2009? All
of Them!
What is
the best method to find a new job in
the Great Recession of 2009?
The answer
is simple: you need to use
all of them.
In
this market, leave no stone unturned, no method untried
[except for the bizarre and goofy, like mailing a rubber ball to the
President
and VP, and then calling back to ask them if they think that Myrna
Snornburg
(you) is on the ball].
Job
hunting takes numbers, and you
need to operate on all
fronts.
That means use:
Networking
Direct
Mail
Linked
In & Twitter
Recruiters
Job Boards
On the average,
those who use all methods aggressively will get these
results:
50% to 60% get their next job through networking
(including Linked In and Twitter networking, although person-to-person
will produce the most results).
30% get their next job through direct mail.
10% will get their next job through ads and job boards.
10% or so get their job through recruiters.
Networking
is still the number one
way to find work.
However, networking has its limits. If I know you well, and recommend
you to a
friend of mine that I also know well, you arrive with some pretty good
push. My
friend can recommend you to someone, but can’t do so with anywhere near
as much
of an enthusiastic recommendation. The next level recommendation is
pretty
weak. Linked
In
has its place, but an e-mail recommendation will never be that
powerful, unless both parties already know each other very well through
other
means.
I
have always recommended
direct mail, combined with telephone
cold-canvassing techniques afterwards, as part of a job search; about
30%-40% of
those who work hard at this will find their next job through this
method.
The batting average from direct mail is always going to be low. The
good part
is that the numbers can be huge, and a good job search takes numbers –
big
numbers. You really can’t reach out to the number of people you need to
reach
out to if you limit yourself to networking. Following up mailings by
telephone
will increase your chances of landing an interview by five times to ten
times
(if you get stonewalled by the secretary, leave a message after hours).
Is this fun? Not particularly. Is it a lot of work? Yes.
Sales people continue to
make cold calls, and get orders that way.
Job hunters should do the same, because job
hunting
is selling.
When it comes to
resumes, the length of the resume is unimportant, as
long as
the first page is interesting enough to get the reader to go to the
second
page, and so on. I have no idea why people feel they must limit
themselves to
two pages (remember, most are read on a screen these days, anyway). A
junior
person may be able to sum up their career in two pages, but most senior
people
will shortchange themselves with a two-page resume, which will actually
make it
less likely to generate an interview.
Skip the
self-aggrandizing and self-praise in the resume. Most resumes
start off with
adjectives like highly professional, team builder, and
results-oriented, which
anyone who reads a resume doesn’t believe and skips over to get to
something significant. Keywords will position you, and they should be
included in your
summary:
Opened
up Wal-Mart and Target
Developed in a Linux platform
Managed Department of Defense and Raytheon
programs
Research
indicates that you have five to 10 seconds to hook
the reader, so you need to hook them right away with something that
knock their
socks off on your resume, cover letter, and in any cold telephone call
presentation.
How do you hook ‘em?Try something like this on
the phone, if
you’re contacting a piggery:“My
name is
Arnold Ziffel, and I have a background in senior marketing management
of pork
products sold to Kroger, Albertsons and other major
supermarkets. I
recently sent you my resume. I am going to be in Cleveland on March 14, and also in early
April, and would like
to stop by when I’m in town to introduce myself.” (That takes
15 seconds
to deliver, and the person is either hooked or ignoring you after the
first 6
seconds).
May 9, 2009: Post Interview Follow Up:
What Should I Do? When Should I call?
Following up after the interview is critical.
Too many job hunters, however, do it in a way that hurts them.
Thank you notes should go out right away.
By snail mail.
You should call back, but wait until the time
is right. Calling the next day will seal your fate - you'll
be dead.
You've just had a
(gasp) job interview. You get home, all out
of breath. What do you do next?
As soon as you get home
after an interview, send either a
typed letter or a handwritten thank you note to your interviewer
(either works
well - don't send emails, because the person you've interviewed with
receives
150 emails a day, and yours can easily get lost). A piece of paper on
the desk still
has a lot of punch, especially since we now live in a world drowning
with
emails.
You
should follow up by
phone after the interview, but don't
call a day or two later - you'll seem like you're either desperate or a
pest
(and who wants to hire either one?) ...
If
they've told you that they are interviewing several more candidates,
and won't be done until May 23, wait until May 26 to call back.
If you have no information on when they are supposed to make
their decision, call after 7 to 14 days. If you don't get through after
a
couple tries, leave a voice mail message (not with the secretary, who
won't take down every word you say - call after hours if you must to
get to the voicemail box). Remember, in these days of caller ID,
not to call
over and over again if you get voice mail - you'll look like you're
crazy if
your interviewer checks the caller ID and sees that you tried to reach
her 12
times in an afternoon (unless you block your caller ID).
Bear
in mind that when
you're out of work or job hunting,
two weeks can seem like eons. In the world of work, two weeks fly by,
and any
executive is lucky if she gets to one or two of the must dos on her to
do list.
Your new job may be the most important thing in your life, but it isn't
to your
interviewer, whose day is filled with meetings and catastrophes and who
hopes
to somehow find the time to fill the position for which you've
interviewed in
between these.
April 24, 2009: Linked In Updates - Keep Your Name
in Front of Your Connections
If you’re looking
for a job, or even thinking about it, you should be on Linked In.
Among
many other things, LinkedIn
gives you the ability to regularly tell
everyone in your network what you’re working on. Those in
your network
get a weekly update on everything that everyone in their network
reports they are Working
On.
I was looking at
one of the weekly updates I get, and read this:
STATUS
Arne
Saknussemis
working on optimal tax jurisdictions for
insurance
businesses. Wow, I better find something more appealing for the next
update....
I couldn’t help
but laugh when I read that one, and fired off
Arne a quick email.
He
wasn’t aiming it at me, like some of those other email bombardments I
get every day from people trying to keep their names in front
of me.
Yet, this one, buried in with all the other things that my Linked In
friends were doing, caught my eye.
So put something
interesting in your Working
On
on LinkedIn
every week. Some of your LinkedIn
connections will notice.
April
3, 2009: The Worst Job Hunting Gaffe
Perhaps
the oddest
job-hunting gaffe I’ve experienced was
from a guy who called up and started off with, “Mr. Job Magician, my
name is Ed
Simple.Did you get
my letter?” I didn’t recognize his name, and
told him that I didn’t
remember seeing his letter.
He
told me he had sent me
a questionnaire to fill out, which
asked me to tell him more about my firm, to tell him what industries I
worked
in, what networks I was a part of, etc. His letter had said that after
I filled
out the questionnaire, if he thought I was appropriate to represent
him, he
would send me his resume.
Rather
than tell him that
I was about to call the Guinness
Book of World Record to let them know that I had finally found the
world’s
dumbest job hunter, I talked to him for a little while, explained how
retained
search works, and asked him if anyone had returned the completed
questionnaire.He
was disappointed and
surprised that no one had.
(And
yes, this is story is absolutely true, but as I'm sure you figured out,
I made up the name Ed
Simple, not to protect the innocent, but because I long ago forgot his
name).
Although
I can’t imagine
that any of you would try something
this bizarre, this approachillustrates
a fundamental lack of understanding of retained search that is common.Retained search firms
don’t represent
candidates – we’re not interested in finding you a job.
We are paid by our clients, not you, remember.When a very attractive
candidate becomes available, I won’t immediately jump on the phone and
call my
best clients to see if I can find a home for her.I’m concentrating on the two or three
projects I have in hand at that time, and have no interest in
candidates who
don’t fit those tightly developed specifications.
A
project I worked on
recently required a PhD in biochemistry
or genetics, deep experience and understanding of gene splicing, and
the ability
to manage 100 people involved in developing genetically-designed
animals for
pharmaceutical research.Most
of my
searches come with specifications that are that narrowly defined.I can almost never
shoehorn an extremely
well-qualified candidate with a background in tire manufacturing into
a VP/Manufacturing slot for a company making industrial drives.My clients want me to find
people with specific experience in their industry.
March
30, 2009:We
Can All Say We're Great - Don't
Say It, Prove It on your Resume
Recently, when
talking with my sister Katarina, she used the word brilliant in a
sentence.
In all my
arrogance, I responded, "Brilliant
... kind of makes you think about me, doesn't it?"
Katarina responded
brilliantly with, "It makes me think about you talking about you."
Unfortunately,
all but about 1% of resumes start out with you talking about
you.
Here's today's
sample resume starter:
"Highly
intelligent, energetic, entrepreneurial and high-achieving executive
with 10 years of work experience and superb academic
credentials.
Deep network of corporate client, private equity and professional
services relationships developed over numerous years.
Outstanding
new business development skills and ability to understand explicit and
implicit client needs. Highly articulate and persuasive
communicator. Proven ability to raise capital.
Experience
recruiting, leading and motivating teams. Significant
corporate
finance transaction experience."
Arrgh!
as Charlie Brown would say. Did that put you to sleep?
This summary tells
me he has 10 years of work experience, along with some private equity
and capital raising experience. The rest of it is self-praise -- fluff.
Everybody and
his sister can claim (and they all do claim) to be highly intelligent,
energetic, entrepreneurial, high-achieving, highly articulate
and persuasive communicators.
I'm not picking on
this
person - who actually has a pretty impressive background.
It's so rare that I see a resume that doesn't start out with
a
boring thud
like this one that I routinely skip the summaries - but the
good resume writers out there will put something in the summary that
will catch my eye.
Instantly email your resume to all major
Retained Search Firms
Search 10,000 six-figure jobs
All for only $94 a year
Dropping all the
self-praise - all the you-talking-about-you
is the first step. Get rid of all self-describing adjectives, which no
one believes, and which even you wouldn't believe if they were on the
resume you were reading that belonged to someone you'd never
met.
Replace them with
specifics. In this candidate's case,
replace proven ability
to raise capitalwithraised
$1.65-billion in capital to
fund 13 transactions in three-year period.